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The combination of Rescue Live Guide with Dynamics 365 Omnichannel empowers customer service teams to deliver seamless, personalized support. Rescue Live Guide enhances Dynamics 365 by enabling businesses to tap into the potential of visual engagement and up-level their customer support by turning frustrating experiences into positive outcomes. This approach empowers the enterprise to stay connected with their customer and enable “always on” experiences.Ĭustomer service teams are constantly balancing the need to help customers through an issue as quickly as possible while at the same time delivering a high quality, personalized experience. This integration provides a zero-download solution for both chat and phone-based agents to assist customers with providing instant and secure co-browsing to resolve issues faster via guided, personalized support. 06, 2020 (GLOBE NEWSWIRE) - Today LogMeIn announced that Rescue Live Guide is now certified and available for Microsoft Dynamics 365 Omnichannel for Customer Service. Offers technicians the tools they need to diagnose the remote systemĪll the information LogMeIn Rescue can provide technicians with the customer's consent can help the support team diagnose the system and find a solution to every problem customers face.įurthermore, support channels of specialized technician groups can be created, and reports can be generated, which encourages team work and joint efforts to increase the customer satisfaction levels.BOSTON, Oct.
#Logmein rescue download software
Technicians can also reboot the remote workstation in both normal and safe mode, run scripts, and check information about the computer, including its software and hardware configuration, running processes and services, installed applications, users, installed drivers, startup items, and recent system events. The integrated File Manager displays a double-sided interface, providing instant access to the contents of the remote PC. Support representatives can start remote viewing and control sessions, as well as request remote access to information about the target computer. The applet is used for chatting (predefined replies are available to the tech support team), file sharing, and remote control management, and is automatically removed at the end of the support session.
#Logmein rescue download download
Once the link is accessed on the remote workstation, the customer applet download is initiated, but not before asking for access permission and advising the customer not to authorize unsolicited remote sessions or disclose credit card information. Remote control sessions and detailed system information enquiries
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LogMeIn Rescue can generate a unique 6-digit code that the customer must enter at, or an URL that must be shared with the customer, either via email or any other means.Īlternatively, technicians can start a Rescue Lens session, sending the connection link via SMS and then providing support via a mobile platform on iOS, Android, or Blackberry devices. There are multiple connection methods a technician can use to request remote access to the customer. The centerpiece of the LogMeIn Rescue package is the Technician Console, which manages all the support sessions, providing a rich-featured working environment for the tech support staff. Tech support platform that targets Windows PCs, MAC OS, and mobile devices LogMeIn Rescue is one of the best choices in this field, as it comes with a user-friendly technician console, various connection methods, and support for mobile devices.
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Aside from highly-trained experts, professional tech support companies require a reliable remote assistance application to serve its customers with promptitude and accuracy.
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